Monday, August 31, 2009

helpdesk

A helpdesk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide helpdesk support to their customers via a toll-free number, website and/or e-mail. There are also in-house helpdesks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a helpdesk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a HelpDesk may offer a wider range of user centric services and be part of a larger Service Desk.
at
Labels:

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)

talk nineteen to the dozen

  to speak rapidly and without stopping

  • abstemious
    Marked by, or spent in, abstinence ; as, an abstemious life.
  • Nureongi
    Nureongi (누렁이) and Hwangu (황구; 黃狗) are Korean terms meaning "Yellow Dog" used to refer to tannish mongrel or landrace of dog in...
  • acrolect - mesolect - basilect
    Three portions of the post-creole continuum : acrolect ( linguistics ) The variety of speech that is considered the standard form. m...